PRIVACY NOTICE | WBDS-EXPRESS

PRIVACY NOTICE

Deutsche Post AG and its subsidiaries operating under the brand eXCO (hereinafter called ‘eXCO’) is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process.

In the following, we explain what information eXCO global collects when you visit our website and how this information is used.

What is Personal Data?

Personal data means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. This includes information such as your real name, address, telephone number and date of birth. Information which cannot be linked to your real identity – such as favorite websites or number of users of a site – is not considered personal data.

 What Are the Purposes of and the Legal Basis for the Processing of Personal Data? / What Are the Controller’s or Third Party’s Legitimate Interests?

Visiting our Website

eXCO is committed to preserving the privacy of users of our websites. When you visit our web pages, our web servers always temporarily save for connection and set up and security purposes the connection data of the computer connecting to our site, a list of the web pages that you visit within our site, the date and duration of your visit, the IP address of your device, the identification data of the type of browser and operation system used as well as the website through which you linked to our site. Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition, fulfillment of contract or an information request.

The legal basis for the processing of the aforementioned data categories is Art. 6 (1) (a) of the European General Data Protection Regulation (GDPR). Due to the said purposes, in particular to guarantee security and a smooth connection setup, we have a legitimate interest to process this data.

The web tracking data will be stored for aperiod of 36 monthsand then automatically deleted. Furthermore we are using cookies, tracking-tools and targeting measures. You will find more details hereto below “Use of Cookies” and “Use of Google Adwords”.

As far as you have enabled geo localization functions in your browser, respectively in your operating system we will use this data to offer you location-based services (e.g. location of the nearest branch, packing station etc.). We will not use this data for any other purpose. If you disable this function your data will be deleted in due time.

Performance of a Contract

For pre-contractual and contractual reasons, we also need personal data to provide our services and comply with the obligations arising from contractual agreements concluded with you. This data is used e. g. for the Get a Quote & eXCO for Frequent Shippers process. In order to get back to you via email or phone to make you an offer, the data will be forwarded to the relevant eXCO entity or division which offers the most relevant service for your enquiry and, in some cases, support staff (such as IT support staff) or staff working on improving the website. The data might also be used for performing a (shipment) contract, managing customer data and checking the effectiveness and conversion rate of our online tools (including the Get A Quote Tool & eXCO for Frequent Shippers process), handling payments and, as the case may be, assessing creditworthiness. Certain shipment data will also be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment.

The legal basis is usually Art. 6 (1) b) GDPR since the processing is for the performance of a contract to which you are a party.

Further information on data protection in specific services and products is available at the relevant Customer Portal.

Processing for Advertising Purposes

If you are an existing customer of a Deutsche Post AG entity, your postal data (e.g. name, address) will be processed to contact you in order to provide you with the latest information about our offers, news, products and services. Apart from an existing consent, we will process your e-mail address exclusively in order to provide you with information regarding Deutsche Post AG own and similar products.

Legal basis for the aforementioned processing is Art. 6 (1) f) GDPR. The processing of customer data for own direct marketing purposes is regarded as carried out for a legitimate interest.

You have right to object at any time to the said processing. To exercise your right, simply get in touch with us by using the contact details mentioned under “Who is Responsible”.

If you register for one of our newsletters, we are entitled to use your e-mail address for this purpose. The legal basis for this data processing is your consent pursuant to Art. 6 (1) (a) GDPR. You may unsubscribe from the newsletter at any time by clicking the relevant link at the bottom of the newsletter. You can also revoke the consent at any time with effect for the future using the contact address provided. If you unsubscribe from our e-mail communications or revoke your consent, the corresponding data will be removed or blocked from the mailing list and will no longer be processed for these purposes.
Including your e-mail address in a blocking list is effected in order to safeguard our legitimate interests pursuant to Art. 6 (1) (f) GDPR. Our legitimate interest lies in us not sending you any information by e-mail in the future.

If you are a regular visitor of the Get a Quote page and/or you seem to be interested in our product portfolio and eXCO entities, eXCO shows you an invitation teaser to get in contact with us on a voluntary basis. The legal basis for this data processing is your consent pursuant to Art. 6 (1) (a) GDPR.

Table of Cookies and Categories

Categories

We have provided details of all cookies used on this websites in the table below.

All cookies in this table have been categorized according to 4 numbered groups. Please note that cookies can belong to more than one category.

The categories are as follows:

¹ Strictly Necessary: These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided. As already stated above, this is based on Art. 6 (1) f) GDPR.

² Performance: These cookies collect information about how visitors use a website, for instance which pages visitors go to most often. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

³ Functionality: These cookies allow the website to remember choices you make and provide enhanced, more personal features. For example, these cookies can be used to remember and store the last tracking number that you entered when using a tracking application. Information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.

4 Targeting or Advertising: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as helping measure the effectiveness of an advertising campaign. They are usually placed by advertising networks with the website operator’s permission.

List of Cookies

Salesforce Marketing Cloud Tracking Cookie ² | Salesforce

Information gathered includes page views, length of time on a page and the browser you used to view the content. This information helps eXCO to measure the performance of email campaigns.

If the cookie remains anonymous, it expires after 30 days. If linked to an email address, it expires 2 years (730 days) after contacts last identified themselves. It is used confidentially only by eXCO internally to improve the user experience.

More Info about Privacy at Salesforceundefined

Campaign Name Cookie ² | campaignName

This cookie is created when you arrive at a eXCO web page from a eXCO promotional banner or from a link contained in a campaign / promotional email.

The cookie stores a campaign ID, which uniquely identifies the campaign source.

If you contact eXCO using one of our online contact or registration forms within 24 hours of arriving at one of our websites, the campaign ID is attached with the email sent to eXCO Sales or Customer Service.

This information is solely used to assess how successful our campaigns are and monitor if customers have contacted us as a result of a campaign.

The cookie stores no personal customer data at all, only the campaign’s ID.

The cookie expires after 24 hours only.

Search Parameter Cookie ³ | searchParams

This cookie is used to store search phrases and words that you have typed into our Search boxes.

The Search boxes can be found at the top right of each of our web pages.

In this way, we remember your search terms and pre-populate the search box with previous suggestions when you reuse the search boxes.